How do I cash out my rewards and get real money?
Once you have accumulated as least 3,300 EmailCash reward points, you can request to cash out your rewards on the Cash Out page. From there, follow these simple steps:
- Select your cash out method, cheque or direct deposit. If you select direct deposit, you will need to provide your bank account details. You will only be able to select the direct deposit option if you have verified your postal address;
- Select your cash out value and press Submit Request;
- If you request a cheque, you will need to confirm your postal address. If you request a direct deposit, you will need to confirm you bank account details are correct;
- Confirm your cash out request details are correct and then press Submit your request now.
EmailCash will charge an administration fee of 200 points to re-send a cheque that is returned to us as undeliverable.
EmailCash will charge an administration fee of 500 points to re-issue a cheque. This includes re-issue of a cheque that is originally issued in the wrong name, and re-issue of a lost cheque.
EmailCash will charge an administration fee of
500 points if your bank account details are incorrect and the direct deposit is returned to us.
Why can't I request a Cash Out by Direct Deposit?
In order to request a Cash Out by Direct Deposit, your postal address must be verified.
When will I get my Cash Out?
Both cheques and direct deposits are processed only once a month, and there is a mandatory waiting period of 4 weeks. This means it will be
at least 5 weeks, and possibly
up to 8 weeks or more, before you receive your cheque or direct deposit.
You should only enquire about a delayed cheque or direct deposit if it has been at least 8 weeks since you requested it.
You can help to ensure fast delivery of your cheque by
checking that your address is correct before requesting a cash out. You would be surprised how many times a cheque is returned to us as "undeliverable", simply because the member made a mistake in their address.
EmailCash will charge an administration fee of
200 points to re-send a cheque that is returned to us as undeliverable.
What if my cheque is made out in the wrong name?
The cheque is automatically printed in the name that is currently on file with us. If when you joined you entered a false name, or if for some reason you have changed your name (such as by marriage), there is a
process you must go through to change the name we have on file for you.
EmailCash will charge an administration fee of 500 points to re-issue a cheque that is originally issued in the wrong name.
My bank account name is different to my EmailCash account name. What should I do?
On the cash out form, your bank account name is automatically set to the name that is currently on file with us. You will not be able to change your bank account name using the Cash Out form.
If when you joined you entered a false name, or if for some reason you have changed your name (such as by marriage), there is a process you must go through to change the name we have on file for you.
EmailCash will charge an administration fee of 500 points if your bank account details are incorrect and the direct deposit is returned to us.
You cannot have your cash out deposited into another person's bank account or a company bank account. It must be deposited into your personal bank account.
I want to deposit my Cash Out into a joint bank account. What should I do?
Before you request a Cash Out via Direct Deposit, you will need to
contact EmailCash first and inform us of the joint bank account name you wish to have the money deposited into. Once you have been notified that the amendments have been made, you can then proceed to request a Cash Out. If you do not contact us before you request a Cash Out, your deposit may not go through and you will incur an
administration fee of 500 points if the deposit is returned to us.
Where can I find my BSB number?
There are a number of ways you can find your BSB number:
- Check your bank statement - it's usually in the top right corner, above your bank account number. It is a hyphenated six digit number e.g. 123-456;
- Check your personal cheques - it's the second group of numbers, after the cheque number;
- Check your deposit book slips if you have a deposit book;
- Call your bank.
Are my bank account details safe?
Your bank account details will only be used to transfer funds to your bank account for Cash Out requests and will not be used for any other purpose. Your bank account details are perfectly safe. For more information, please refer to the EmailCash
Privacy Policy.